Privacy Policy

Details

Category: Company Information

Published: Friday, 11 April 2014 18:52

Written by Jim Dee

Collection of information

Generally, you can visit and browse our website without entering any kind of personal information. Your personal data is collected directly from you when you register to get a user account at our site. The personal information we include is reduced to the minimum information required for us to provide a service or carry out a transaction you have requested. The personal information we collect includes:

• Contact details: name, valid email address, telephone and physical address for shipping purposes
• Comments about our products or services.

In all cases, we gather automatically standard information about your visit to our web site, which does not identify you personally and is used in an aggregate way to analyze traffic and provide reports on our visitors. This information is sent by your browser depending on the settings to every website you visit, such us your IP address, browser type and capabilities, operating system and language, date and time you access the site and the website from which you linked to our site.  We do not link this information to you in any way.

Information usage

We do not rent, sell or otherwise provide your personal information to any third party for any purpose. We only use your personal information to identify you, to correspond with you, to keep accounts current if you buy our products, and for statistical purposes. Your personal data entered in your user profile are not displayed anywhere on the website, with the exception of your name and comments if you decide to write short reviews for the “Stories from the Field” blog.

E-commerce transactions

We do not collect credit card details for your payments. When you confirm your order in our shop, you proceed to PayPal’s secure website where you can pay directly from your PayPal account, or if you choose to use a credit card, those details are collected by PayPal and not provided to us. Open Adit West, L.L.C. will never ask your credit card information by any means. Furthermore, we will never ask you for any account detail, especially your password.

If for any reason you have questions regarding the uses of your personal information please free to contact us at:

Open Adit West, L.L.C.
602 West Flores Street
Tucson, Arizona 85705 U.S.A.

Return Policy

Details

Category: Company Information

Published: Friday, 11 April 2014 18:52

Written by Jim Dee

Open Adit West, L.L.C. has a hassle free return policy. If after receiving your purchase you are unhappy for any reason you may return the item within 14 days of receipt for a full refund. Please communicate to us that you are returning an item before shipping.

We suggest using a traceable shipping method for returns as we cannot be responsible for any returned items that do not arrive back to us.

Please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. informing us of the return. We cannot communicate effectively if we do not know that there is a return coming back to us.

Please ship the returned item to:

Open Adit West
602 W. Flores St.
Tucson, AZ 85705

Shipping Policy

Details

Category: Company Information

Published: Friday, 11 April 2014 18:52

Written by Jim Dee

Your order will be processed and shipped for free by United States Postal Service Priority mail the following business day after payment has been received. If you would like to upgrade the shipping method to FedEx you may contact us for a shipping quote. The customer will be responsible for shipping fees on any service other than USPS. You will receive an email with your tracking number once it has been shipped.

Important Information Regarding International Shipments:

If you are not comfortable being able to track the progress of your package thru USPS at every stop in the supply route, please consider upgrading to FedEx for this service. Please also be aware of the VAT rate and Excise fees in your country to have your package delivered as this is your responsibility. Open Adit West will not be responsible for individual countries importation rules and regulations and the fees associated. We will be happy to help in any way to expedite the shipment process to you.